Shipping & Delivery Policy

1.Where we deliver

We deliver across India. Our workshop is at Bajar Chowk, Bramhapuri, Dist. Chandrapur, Maharashtra.

Deliveries within Maharashtra usually arrive fastest. Remote locations, hill regions and islands may take longer than the times given below.

You are also welcome to collect your order from our workshop. If you would prefer to do that, tell us when you order and we will not charge shipping.

2.How long it takes

Every order goes through three stages. Nothing starts until your payment has cleared.

Stage 1 — Design and mockup, 1 to 2 working days

We prepare your artwork and send you a digital mockup on WhatsApp showing how your logo will look on the product.

Stage 2 — Printing and production, 5 to 8 working days

This begins only after you approve the mockup. The clock does not start until we have your approval, so a delay in approving the mockup delays your delivery by the same number of days.

Stage 3 — Delivery, 3 to 6 working days

Once dispatched, your parcel typically reaches you in this time, depending on your location.

If you need your order by a fixed date, for an event or a launch, please tell us before you place it. We will confirm honestly whether it is possible.

3.Shipping charges

Shipping is calculated at checkout, based on the weight of your order and your delivery location. The exact amount is shown to you before you pay. There are no hidden charges added later.

For very large or heavy consignments we may arrange transport by road freight instead of courier. If that applies to your order, we will contact you with the cost before dispatch.

Workshop collection is free.

4.Courier partners

We dispatch through established courier and road transport partners, and choose the one that best suits the size of your consignment and your location.

If you have a courier account of your own, or a transporter you normally use, tell us and we can usually dispatch through them instead.

5.Tracking your order

When your order is dispatched we send you the courier name and tracking number on WhatsApp and by email.

If your tracking has not updated for more than two working days, message us. We will follow it up with the courier on your behalf.

6.Your delivery address

Please check your delivery address carefully before you pay, including the PIN code and a contact number that will be answered during working hours.

For office deliveries, please make sure someone at reception is expecting the parcel. Bulk orders arrive in large cartons and cannot be left unattended.

7.Receiving your order

Please check the parcel at the time of delivery. If the outer packaging is torn, wet or damaged, photograph it before opening, and note the damage on the courier's delivery sheet if you can.

We also recommend filming the parcel as you open it. If anything is missing or damaged, that recording lets us settle the claim within a day.

Any shortage or damage must be reported within 7 days of delivery. Please see our Refund & Cancellation Policy for the full process.

8.Delays outside our control

We give delivery estimates in good faith and we work hard to meet them. However, some things are genuinely outside our control:

• Delays by the courier or transport company
• Weather, floods or natural events
• Transport strikes or road closures
• Festival season backlogs
• Delays in you approving the mockup

We are not liable for losses caused by such delays, but we will always help you track and chase a delayed consignment.

9.Urgent orders

We can sometimes prioritise an order and dispatch by express courier for an additional charge. This depends on the size of your order and our current workload.

If you need something urgently, contact us on WhatsApp at 79980 01155 before placing your order. We will tell you honestly whether we can meet your date and what it will cost.

10.Contact us

For any question about your delivery, or to check where your order has reached, message us with your order number.