Refund & Cancellation Policy

1.Read this before ordering

Every product we supply is customised with your logo, artwork or text. Once it has been printed, it has no value to any other customer and cannot be resold.

For this reason we build two checkpoints into every order, so that mistakes are caught before anything is printed:

• We send you a digital mockup showing exactly how your logo will look
• Printing begins only after you approve that mockup in writing

Please use those checkpoints carefully. They are the point at which changes are free and easy.

2.Cancelling your order

What you can cancel depends on how far your order has progressed.

Before you approve the mockup

You may cancel for any reason and receive a full refund. Nothing has been printed and no material has been used.

After you approve the mockup, but before printing begins

You may still cancel. We will refund your payment after deducting a design and setup charge of 10% of the order value, which covers the design work and print preparation already completed.

Once printing has begun

The order cannot be cancelled, because the material has already been used and the printed goods cannot be sold to anyone else.

To cancel, message us on WhatsApp at 79980 01155 or email infoshabdakruti@gmail.com with your order number. Please do not rely on a phone call alone, as we need a written record of the request and its time.

3.When we will replace or refund

If we have made a mistake, we fix it. We will replace or refund the affected items in any of these situations:

• The item arrived damaged, or has a manufacturing defect
• We printed the wrong design, or printed it in the wrong position
• We sent a different size or colour from the one you confirmed
• You received fewer pieces than you ordered and paid for
• The print quality is clearly below the standard of the approved mockup

4.When we cannot accept a return

Because the goods are customised, we cannot accept returns in these situations:

• You changed your mind after placing the order
• You selected the wrong size. Please check the size chart on each product page before ordering
• The colour looks slightly different from how it appeared on your screen
• A spelling or design error that was present in the mockup you approved
• Artwork that printed poorly because the file you supplied was low resolution, after we had warned you
• Normal variation in garment measurement of up to half an inch

If you are unsure about sizing or colour before ordering, contact us. We would rather spend five minutes on WhatsApp than have you receive something you are not happy with.

5.How to report a problem

Please contact us within 7 days of receiving your order.

Send us the following on WhatsApp at 79980 01155, or by email to infoshabdakruti@gmail.com:

• Your order number
• Clear photographs showing the problem
• A photograph of the outer packaging, if the parcel was damaged
• The number of pieces affected

Please keep the affected items and their packaging until the matter is settled. We may need them returned.

6.What happens next

We will acknowledge your message on the same working day.

We will review your complaint and give you our decision within 3 working days of receiving your photographs.

If we accept the claim, you choose one of the following:

• Reprint. We remake the affected items and dispatch them at our cost, with priority over new orders
• Refund. We refund the value of the affected items to your original payment method

If we do not accept the claim, we will explain clearly why, in writing.

7.How refunds are paid

Approved refunds are processed within 3 working days of the refund being agreed.

The money is sent back through Razorpay to the same card, UPI ID or bank account you paid from. Depending on your bank, it usually appears in 5 to 7 working days after we process it.

We cannot refund to a different account, or pay a refund in cash. This is a rule set by the payment gateway, not by us.

Refunds are made on the amount you actually paid. Payment gateway charges are borne by us, not deducted from your refund.

8.Orders we cannot fulfil

Occasionally we may not be able to complete an order, for example if a colour or size goes out of stock, or if we cannot print artwork you have supplied for the reasons set out in our Terms & Conditions.

If that happens we will contact you immediately and offer you a choice: wait for stock, change to a different product, or receive a full refund with no deduction.

9.Contact us

If something has gone wrong with your order, please tell us. We have been printing for businesses since 2018 and our aim is always to put a problem right rather than argue about it.