Privacy Policy

1.Who we are

This website, shabdakruti.in, is run by Shabdakruti Design & Publication, trading as Shabdakruti Design & Print, from Bajar Chowk, Bramhapuri, Dist. Chandrapur, Maharashtra 441206. Our GSTIN is 27GBBPS7246N1ZV.

In this policy, "we", "us" and "our" mean Shabdakruti Design & Print. "You" means anyone who visits this website, sends us an enquiry, or places an order.

By using this website and placing an order, you agree to this policy.

2.What we collect

We only ask for what we need to make and deliver your order. When you send an enquiry or place an order, we may collect:

• Your name and your company's name
• Your phone number and WhatsApp number
• Your email address
• Your billing address and delivery address
• Your company's GST number, where you give it to us for the invoice
• Logo files, artwork and design instructions you upload
• Details of your order, including products, colours, sizes and quantities

Our website also records basic technical information such as your browser type and IP address. This is used to keep the site secure and to block spam submissions.

3.What we never store

All we receive from Razorpay is a confirmation that your payment succeeded or failed, along with a reference number for our records.

4.How we use it

We use your information only to run your order. Specifically, to:

• Process and deliver what you ordered
• Print your logo or artwork on your products
• Generate and send your GST invoice
• Contact you about your order by phone, WhatsApp or email
• Send you a design mockup for approval before printing begins
• Handle any complaint, replacement or refund

We do not send marketing messages to people who have only made an enquiry, unless you have asked us to.

5.Who we share it with

We share your information only where it is needed to complete your order:

• Courier and transport partners — your name, address and phone number, so they can deliver your parcel
• Razorpay — to process your payment securely
• Government authorities — only where we are required to by law

6.Your logo and artwork

Any logo or artwork you send us is used only to print your own order. We never use it on another customer's product.

Our portfolio

We sometimes photograph finished work and show it on this website or on our social media, so new customers can see the quality of our printing.

7.Cookies

Cookies are small files your browser saves. This website uses them to keep your shopping cart working while you move between pages, to remember you if you log in, and to understand how visitors use the site so we can improve it.

You can turn cookies off in your browser settings. If you do, some parts of the website, including the cart and checkout, may stop working correctly.

8.Keeping your data safe

This website uses SSL encryption, so information you send is protected while it travels between your device and our server. You can see this as the padlock symbol in your browser's address bar.

We take reasonable steps to protect the information we hold. However, no method of sending information over the internet is completely secure, and we cannot promise absolute security.

9.How long we keep it

We keep order records, invoices and related documents for as long as Indian tax and accounting law requires us to.

Other personal information, such as enquiries that did not become orders, is kept only as long as it is useful. You may ask us to delete it at any time.

10.Your rights

You can contact us at any time to:

• Ask what information we hold about you
• Correct anything that is wrong or out of date
• Ask us to delete your information, where we are not legally required to keep it
• Ask us to stop using your work in our portfolio

Write to us using the details at the end of this page. We will respond as quickly as we can.

11.Children

This website is meant for businesses and adults placing bulk orders. We do not knowingly collect information from anyone under the age of 18.

12.Changes to this policy

We may update this policy from time to time, for example if we add a new service or change a supplier. The current version is always shown on this page, with the date it was last updated at the top.

13.Contact us

If you have any question about this policy, or about the information we hold on you, please get in touch.